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Common Questions

When will my order be shipped?

Orders are usually processed and shipped within 48 hours of purchase.

How long does delivery take?

Delivery times vary as we ship from different distribution centers around the world, depending on location. The average delivery time is approximately 7 to 15 business days. Your tracking number will be updated in 3-5 days to ship the order.

How do I cancel an order?

Once you place an order, you have a short 30-minute window to cancel the order before it reaches the warehouse. Unfortunately, once the order has been processed and saved, cancellation orders will no longer be available. However, please note that cancellation is not guaranteed.

What is your refund policy?

30 days

Product warranty. Most boxes shipped from our store can be returned within 30 days of shipment.

After shipping, you will receive an email with the shipping date and other order details. Some products have different instructions or requirements.

Please contact us for a return address and further instructions before returning an incorrect item. If you find the merchandise damaged, you are covered and ready to file a claim. This procedure is detailed in our return policy.